Excerpts from Success with Etiquette™ Book of Etiquette
1. Upon being introduced:
a. Only men should stand for handshaking.
b. Both men and women and men should stand for handshaking.
c. Neither men nor women are required to stand for handshaking.
2. When someone gives you a referral:
a. Send a handwritten thank-you note.
b. Send an e-mail, because it's swift and more efficient.
c. Wait to see if the referral is beneficial before responding.
d. Saying thank you verbally is sufficient.
3. During a toast, you should:
a. Always stand if you are being honored.
b. Never stand if you are being honored.
c. Stand and raise your glass to the toast.
4. During a business lunch, who pays for the bill:
a. The higher-ranking person.
b. The lower-ranking person.
c. The bill should be split between evenly.
d. The person who extended the invitation.
5. You’re scheduled to meet with a client on business casual day, you should:
a. Wear business casual attire for the day.
b. Show respect and wear a suit.
c. Contact the client to let them know it's business casual day.
6. A co-worker sends an email to your team shifting the blame for mistakes on you:
a. Respond via email telling your co-worker he/she is incompetent.
b. Send a reply to all email expressing outrage that you're being falsely accused.
c. Immediately file a complaint with the HR Department.
d. Speak face-to-face with your co-worker after any anger has passed.
7. When it comes to holding the door:
a. Women should never hold the door for men.
b. The most-senior person should hold the door.
c. The person who reaches the door first should hold the door.
d. Only men are required to hold the door for women.
8. When escorted in a restaurant, who should walk behind the maître d’:
a. Host.
b. Guest.
c. Both walk on the side of the maitre d’.
